FAQs

If you have any questions about shopping with Top Brand Beds, please select a question below for an answer. Alternatively, contact us by phone, messenger, email or visit one of our experts in our Showroom.

Where do I start if I wanted to buy a mattress?

If you want to get a great night’s sleep, then you need a great mattress – this is exactly what Top Brand Beds provide. We want to ensure that you sleep soundly, enjoying a high level of comfort with the right amount of support. Take a look through our Mattress Buying Guide to help you choose the right mattress (located) Our guide contains everything there is to know about our mattresses, from what goes into them, to your own personal comfort. We give you the knowledge you need to choose your perfect mattress.

Which mattress is best for a bad back?

Lots of people believe a firm mattress is necessary and best for a bad back. What you really need is a supportive mattress. You can then look at different features and tensions to find the best level of comfort and support for you. Our bed experts are happy to discuss your specific needs on 0843 886 8806 or please email at info@topbrandbeds.co.uk

Do you sell special-sized beds?

We are pleased to cater for all size requirements. Please call us on 0843 886 8806 to speak to one of our bed experts, who will be happy to discuss your options with you.

How long will it take me to get used to my new bed or mattress?

Your old bed is likely to have been worn; the springs and upholstery perhaps not what they used to be. You will therefore need to allow your body time to adjust to your new bed, and time for the fillings to settle. This is called the ‘bedding-in’ period.

Modern-day fillings are more sumptuous than their predecessors, so settlement may take longer in areas that support the most body weight. This is quite normal. As long as your new mattress is properly supported, you can minimise this with regular turning. It’s similar to plumping pillows on your sofa!

I’m not sure what sort of bed I want. Where do I start?

There is no bed or mattress that is a best fit for everyone, so you really need to find one to match your needs. Buying a mattress is an important decision that requires research. Our ‘Bed and Mattress Buying Guide’ is a great starting point! We also have a fantastic team of bed experts who can answer any questions you may have. They are happy to take your telephone call on 0843 886 8806 or to be emailed at info@topbrandbeds.co.uk.

My new bed has an odour. Is this normal?

There may be a residual odour once the wrappings have been removed from your new bed. This is quite normal and not a cause for concern. Please give the mattress time to air. Leave it unwrapped in a well-ventilated room for several hours.

Which methods of payment do you accept?

We accept all major credit and debit cards via our secure payment gateway. We also use PayPal and accept cash if you come to see us in-store.

Will my bed or mattress come with a guarantee?

For your peace of mind, all of our products come with a guarantee, some have a guarantee and an additional warranty period. The length of the guarantee varies from 1 year to 20 years depending on the manufacturer.

If I have a problem with my bed, can I return it?

If you think that there is a manufacturing fault with your new bed or mattress, please let us know as soon as possible. Email info@topbrandbeds.co.uk with your order number, details and any photographs of the issue and we’ll look into it straight away.

Can I return a bed or mattress if I don’t like it?

We strongly recommend that before buying a bed or mattress, you try it out in a store to make sure you like it. Similar to breaking a pair of shoes in, all new beds have what we call a ‘bedding-in’ period. This is usually around 8 to 12 weeks and is the time it takes for the fillings in your mattress to settle. Also, a new mattress is always going to feel different to an older, worn one (which is a good thing!), so give it a chance to win you over. Unfortunately, we cannot accept returns on beds or mattresses that have been slept on for hygiene purposes.

Am I able to exchange my goods after delivery?

For online and telesales orders, you can only return an item within 14 days from the date of your delivery, providing you still have the original packaging, the item is in pristine condition and it has not been slept on. If you need to do this, please contact our Customer Services team as mentioned above. A collection fee will be charged to process the return.

What is your returns policy?

If you have placed your order online, you have 14 working days to notify us if you don’t like your goods. You will then be able to exchange or return them as you wish as long as they are still in the original packaging.

Unfortunately we are unable to provide this service to our in-store customers.

How can I change or cancel part of my order?

If you would like to amend your order in any way, please contact us on 0843 886 8806. Please note that certain goods may be subject to a cancellation charge.

My bed has some parts missing, how do I obtain these?

Please let us know should any parts be missing from your delivery. If you contact us on 0843 886 806, most parts will be despatched within 48 hours. However some parts which have to be ordered from a 3rd party may take longer. Please note if missing part requests are sent via email they may take slightly longer.

I am having a problem with my item, how do I claim on my guarantee?

Should you need to claim against your guarantee, you will need to contact our Customer Service Team on 0843 886 8806 to give details of the problem you are experiencing. We would be happy to arrange for someone to visit your home and inspect/repair your goods.

Can I make a change to my order?

If you would like to change your order, please call Customer Services on 0843 886 8806.

What if I don’t receive my order confirmation?

Please check your spam folder, and if it’s not in there then give Customer Services a call on 0843 886 8806.

What is the Furniture Obudsman?

As part of our commitment to maintaining high standards of service, Dreams is a Full member of the Furniture Ombudsman. If you are not entirely satisfied with your purchase and we haven’t managed to resolve the problem, you can contact the ombudsman to look into it for you. As a Full member, Dreams is signed up to The Furniture Ombudsman’s Code of Practice and as such we are bound to follow the Ombudsman’s decision. This means that you can buy in complete confidence when purchasing from Top Brand Beds.

You can contact The Furniture Ombudsman by visiting www.thefurnitureombudsman.org or by telephone on 0333 241 3209.

I would like to unsubscribe, how do I do this?

We love being able to tell you about the latest offers and deals on any of our Beds, Mattresses or Furniture. At the same time we definitely do not want to be sending you emails you do not wish to receive! So if you wish to unsubscribe from any of our emails please scroll down to the bottom of the email, here you will find an unsubscribe button which you can click on and follow the prompts.

Alternatively if you are receiving items via the post which you no longer wish to receive please contact our Customer Services info@topbrandbeds.co.uk with your address and unsubscribe from any marketing in the subject.

What are your terms and conditions?

Our web and telesales terms and conditions differ slightly from the in-store version and do not affect your statutory rights. Please refer to our Terms and Conditions for further information.

Is your site secure?

All transactions are secure because all the details that you send to us are encrypted and sent across a secure connection. You can see that the shopping bag and checkout is a secure area of our site because a padlock symbol or key will appear in the bottom of your browser.

The encryption technique we use is certified by Comodo, the largest security authority in the world, with the experience and performance to meet the growing need to secure transactions and create online trust. This means that the information you send us cannot be read by anyone other than Top Brand Beds. If you would prefer to order by phone, please call our Telesales team on 0843 886 8806.

Will you pass my details on to anyone else?

Top Brand Beds will never pass your details to any third party. If however, we need to arrange an independent inspection or delivery, we will ask your permission to do so.

I want to place a large order for my business.

For all your business needs please contact our Trade Department on 0843 886 806.